Penny joined the company in 2001. Following further studies in languages, she began her career working for P&O Cruises as an Assistant Purser. Her tour of duties included Australia, New Zealand and South America. A number of years spent working as a Tour Guide, primarily in Europe and Scandinavia, proved to be some of the most fulfilling, as it combined her love of travel with her love of people. On joining Heritage Group Travel, an instant connection with the core product led her to undertake a History of Art Degree through the Open University, which she completed in 2012. Penny has been a Director since 2014 and continues to thrive on the dynamics of this inspiring industry.