Meet the Team

We have a small team of trained staff dedicated to crafting inspiring and memorable tours to your specification.

Penny Withers

Director

Penny joined the company in 2001. Following further studies in languages, she began her career working for P&O Cruises as an Assistant Purser. Her tour of duties included Australia, New Zealand and South America. A number of years spent working as a Tour Guide, primarily in Europe and Scandinavia, proved to be some of the most fulfilling, as it combined her love of travel with her love of people. On joining Heritage Group Travel, an instant connection with the core product led her to undertake a History of Art Degree through the Open University, which she completed in 2012. Penny has been a Director since 2014 and continues to thrive on the dynamics of this inspiring industry.

Jackie Baker

Financial Manager

Jackie has worked at Heritage Group Travel since July 1989. From the initial offices above a tool hire shop, she has experienced every move in the interim years prior to our current premises at Charlotte House, Bath. Jackie has covered a variety of administrative and operational roles, and is recognised as the absolute oracle when it comes to company business, and can usually field the most obscure enquiries. She now takes care of our finances and continues to support the team wherever needed. Jackie lives in Bath with her husband, John, and they can frequently be found foxtrotting, waltzing and lindy-hopping their way round many local ballroom dancing venues.

Lydia Pearse

Senior Product Manager

Lydia joined the team in September 2017. Originally from London, Lydia moved to the West Country to pursue a degree in Italian at the University of Bristol in 2012. She then continued her studies with an MPhil before embarking on a career in tourism. She has a keen interest in the outdoors and enjoys running and hiking in her spare time. With her linguistic background, Lydia is primarily responsible for our Italian portfolio, but her enthusiasm for travelling has enabled her to explore many other Heritage destinations over the years.

Chloe Cockram

Product Manager

Phoebe Ramsay

Administrator

Phoebe joined us in September 2023 and is the youngest member of our team. She has recently moved back to Bath following her studies at the University of Exeter where she graduated with a first-class honours BSc degree in Geography. Phoebe is responsible for all client bookings and other administrative responsibilities. In addition to her love of art and crochet, Phoebe enjoys going on walking and camping trips where she has a particular interest in geology and the natural world.

Are you a Group Organiser? Do you have any ideas you would like to explore? If so, send us your details and we will give you a call at a time that’s convenient for you.