Call us: 01225 466620 or Email: heritage@grouptravel.co.uk

Privacy Policy

We do our very best to protect your privacy.  If you make a booking or sign up to receive our e-newsletters, this policy explains what information we will collect, how we will use it, the conditions under which we may disclose it to others, and how we keep it secure.

The core principles of our policy:

  • We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.
  • We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.
  • We use personal data only for the purpose(s) for which they were originally collected.

Personal Information we collect

When you contact us (by e-mail, phone, fax, letter, in person or via our website) to enquire about our tours, receive further information or make a booking, we must collect personal details in order to fulfil your request.

Most of the time we need only your name and contact details (telephone number, postal address and/or e-mail address), but if you plan to enter into a contract with us by making a booking, we require further information relating to you (and your travel companion(s), if applicable). These may include:

  • Full name(s) and address(es);
  • Dates of birth;
  • Passport details;
  • Travel insurance details;
  • Credit/debit card or other payment details;
  • Emergency contact details;
  • Special requirements (such as a disability or medical condition which may affect your enjoyment of the tour, as well as any dietary restrictions).

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.

How we use and retain your personal data

We may retain personal details for the following purposes:

  • To complete and manage your booking(s);
  • To send booking updates and for general communication;
  • To contact you with details of forthcoming events;
  • To disclose to our service providers (in so far as reasonably necessary) in order to secure your booking.

These can include overseas destination management companies, and accommodation and transport suppliers. Please note some may be located outside the UK/EEA;

  • Card payment transactions are handled by our payment services provider, Worldpay. We share transaction data with Worldpay only to the extent necessary for the purposes of processing your payments and any related matters. View Worldpay’s Privacy Policy at www.worldpay.com/uk/privacy-policy.
  • In addition to the specific purposes mentioned above, we may also process your details if necessary for compliance with a legal obligation to which we are subject;
  • To disclose your information for immigration, security and anti-terrorism purposes, if requested by overseas government authorities.

How we protect your data

  • We ensure that we have appropriate security measures in place to protect your information, and that when we outsource any processes that the service provider has necessary security accreditations.
  • The information you provide to us is held in our booking system.
  • We do not share your personal information with others for marketing purposes.
  • There are circumstances in which your personal data may be transferred to countries outside of the European Economic Area (EEA) in order to manage your booking. Transfers to these countries will be protected by appropriate safeguards, namely the use of data protection clauses.

Your rights

Your rights under data protection law are:

  • The right to access; you have the right to know what personal data we hold about you, where we process it and to be able to access it.
  • The right to rectification; you have the right to have any inaccurate personal data we hold about you rectified and, for the purposes of processing a booking, to have any incomplete details completed.
  • The right to erasure; in some circumstances, you have the right to have your personal details erased without delay unless we have to comply with a legal obligation. Those circumstances include that your personal data is no longer necessary in relation to the purposes for which we collected it or you withdraw consent for us to process it.
  • The right to restrict processing; you have the right to restrict the processing of your personal data if you contest its accuracy, it was processed unlawfully or we no longer need the personal data for the purposes of our processing. Where processing has been restricted on this basis, we may continue to store your personal data.
  • The right to object to processing; if the processing is based on the justification ‘necessary for a public interest’ or ‘necessary for the purposes of the legitimate interests pursued by the controller’; if personal data is processed for marketing purposes; and if personal data is processed for scientific, historical research or statistical purposes.
  • The right to data portability; you have the right to receive your personal data from us in an accessible and readable format.
  • The right to complain to a supervisory authority; and if you believe that the way we process your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
  • The right to withdraw consent; as we can only process your personal information with your consent, you have the right to withdraw that consent at any time.

You may exercise any of your rights in relation to your personal data by contacting us at Heritage Group Travel, 01225 466620 or heritage@grouptravel.co.uk.

Marketing Communications

We will not contact you for marketing purposes by post or e-mail unless you have given us prior consent to do so.

If you are subscribed to receive e-newsletters then we track whether you open the message. Unless you have chosen not to download images automatically in your e-mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our messages.

You may unsubscribe at any time. Please contact us at Heritage Group Travel, 01225 466620 or heritage@grouptravel.co.uk to update your marketing preferences.

Cookie Policy

Cookies are small text files held on your computer. They allow us to give you the best browsing experience possible and mean we can understand how you use our website. Each web domain can only access cookies stored by that specific web domain, meaning that only Heritage Group Travel servers can access the cookies set by grouptravel.co.uk.  By using our website you accept our use of cookies.

The cookies allow us to identify your computer and find out details about your last visit. The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the website and your location.

The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. You can visit sites on the internet that will tell you more about web bugs and what to do about them. There are products which allow anonymous browsing.

Copyright

The contents of www.grouptravel.co.uk are the property of Heritage Group Travel Ltd and subject to intellectual property protection. No content of the website may be reproduced, copied, published, distributed or placed onto other websites without our consent.

This policy is reviewed regularly; it was last updated on 27 October 2020. If you have any questions about your privacy and data security please contact our data controller, Emily Elsbury, emily@grouptravel.co.uk